Automation Anywhere Partner Noida : Case Study : SAP Commerce
B2B e-Commerce Implementation for one of the Fashion Industry, Multi Brand Player in US and CANADA with Turnover around 650 MUSD
Business Challenges
- Challenges to provide a robust and simplified customer experience.
- The Sales team on ground was not fully equipped and dependent on their customers for placing orders.
- Need to sell products under multiple brands and across geographies, find it difficult to provide a unique selling experience.
- Need Comprehensive digital solution, integrating their ecommerce solution with supporting systems like ERP, CRM, Payment gateways, POS.
Our Solution
- B2B Implementation on Hybris version 6.00 and HANA DB for Fashion industry.
- End-to-End AOM (Asynchronous Order Management) integration between SAP FMS and Hybris through Data hub.
- Retail Pack OAA Implementation for Real time Stock Check of Articles across channels.
- Integration between Open Text and Hybris for Digital Asset Management.
- Integration between Hybris and PLM system for product Data enrichment.
- Role based access for Sales Representative and Customers.
Key Benefits
- Single source of truth for all the order Statuses placed across the system.
- Single Sales System to place orders for both Sales Representative and Customer. Ability for Sales Representative to punch orders on Customer's behalf. Sales Operations supported for US and CANADA.
- ASM (Assisted Sales Module) flow for sales team.
Solution Highlights
- Multiple Brands on Single site
- Multi dimensional view of the Product
- Real time customer feedback on the product
- Real Time inventory check reduced material handling cost by 15%
- Virtual Showroom to see and book upcoming season's designs
Case Study : SAP C4C
Travel Company in UK. Presence around the Globe with Turnover around 12 Billion GBP
Business Challenges
- The Users were not getting internet connectivity while operating from remote places hence users were unable to connect to C4C (online CRM) system.
- Business was not able to capture complaints of there customers due to internet unavailability.
Our Solution
- Introducing Offline Capability in Existing C4C system
- We implemented Synchronizing the data in offline mode, viewing the synchronized data in offline mode, Creating Service tickets in offline mode and uploading/synchronizing back the offline created data in online mode.
- Configured the user interface for offline mode along with system validation and checks to optimize the error handling process.
Key Benefits
- User can use the C4C mobile/tablet application without internet connectivity.
- User can register the complaints of the customers in remote locations as well.
- Easy to Create/maintain Offline records and viewing the customer details like Customers basic information, there bookings with travel package, existing complaints
Solution Highlights
- Implementing Offline Capability in Cloud for Service
- Delivered the Solution without impacting any existing process/layouts
- Well defined data download rule to optimize the synchronization time
- Reduced CRs manual work by 80% and work efficiency improved by 50%
Case Study : ECC/REFX
SAP Real Estate Solution for Real Estate Industry in Middle East with Turnover around 20M USD
Business Challenges
- Complex process of Leasing with Integration with other Modules
- High manual effort to ensure legal compliance
- Sales Based Scenarios for Mall Managemen.
- Accurate Revenue Recognition for all the Contracts
- Inconsistent procurement of construction and maintenance
- Projects and maintenance expenditures exceed budgets
- Missed lease and sales opportunities.
Our Solution
- Deployed Solution in SAP ECC on HANA system and integrated with Hybris C4C
- Integration with Finance ,Plant Maintenance and Project System
- Sales Based Rents scenario
- IAS 17 , Workflow and DMS
- Integration with Project System.
- Reports to track the Sales and Lease Opportunities
Key Benefits
- Workflow for Management approvers with the DMS.
- Accurate Revenue Recognition for Lease Contracts
- Increase productivity with accuracy of the work
- Standard reports will give the actual status of the Business.
Solution Highlights
- Customer 360 degree view
- Work efficiency increased by 50%
- Built Tracebility and Transparency in the Real Estate process.
Case Study : Fiori/SAPUI5
Real Time Reporting using SAP Fiori for US based Client with Turnover around 650M USD
Business Challenges
- SAP CAR holds near real time inventory information. CAR HANA will have inventory details from FMS and Unprocessed sales and Inventory transaction from CAR.
- FMS is the leading system as part of inventory management
- Business want to check available inventory for a particular time from easy accessible Method
- Label generation/print of new stock with seasonal discounts
Our Solution
- SAP HANA near real time inventory model will have the real time information of stock availability of a particular article during business hours.
- Fiori application can fetch the data from real time inventory model and display the data based on the user selection.
- User should able to run the report for a style, variant article, article description, UPC and Model number wise for a particular store.
Key Benefits
- Real time reporting is required at Point of Sale system about the current stock of products and stocks which are in transit to plan the sale effectively.
- Information about price, quantities, discount are needed to get the full 360 degree view of the store.
- SAP Fiori combined with SAP FMS and POS helped the customer achieve efficiency with an easy to access and operate real time dashboard report
Solution Highlights
- Analytical dashboard report
- Real time information and notification improved material handling by 15%
- Role based and ease of access
- Multiple systems combined
- Data modeled at HANA level for better performance.
- Label generate and print at POS
Case Study : SAP S/4 HANA
SAP ECC to S/4 HANA Migration for Product based IT Company, based in USA
Business Challenges
- GRC relevant several products were developed and tested on SAP ECC. Different processes of ECC modules across industries were implemented in SAP ECC.
- Customer wanted to migrate all business processes configured along with complete master data and tested on SAP S/4 HANA latest releases.
Our Solution
- Implement SAP S/4 HANA with activated Best Business practices and relevant business functions
- Mapping of all relevant business processes and functionalities of SAP ECC to SAP S/4 HANA and configure SAP S/4 HANA system.
- Perform HANA remediation for all Customized RICEFW of SAP ECC which will be migrated to SAP S/4 HANA.
- Migrate Master data and transactional data migration from SAP ECC to S/4 HANA Quality instance using SAP BODS
Key Benefits
- Templates developed during design phase for migration of data objects helped to reduce the overall timeline of the project.
- Our understanding of S/4 HANA migration and Functional expertise helped customer to achieve exact result in short span of time eventually reducing the cost
Solution Highlights
- Analytical dashboard report
- Real time information and notification improved material handling by 15%
- Role based and ease of access
- Multiple systems combined
- Data modeled at HANA level for better performance.
- Label generate and print at POS
Case Study : SAP Performance
Leading company in fashion industry based in USA. Presence around the globe.
Business Challenges
- SAP FMS has been implemented and rolled out for the global users
- Users based out of Korea and JAPAN reported Production system unavailability
- This outage, generally of 4 to 5 hours on daily basis, was impacting business transactions.
Our Solution
- Promitheia Technologies took below approach to identify the root cause and solution
- Checked the network connectivity for the users reporting system outage
- Checked system availability, found huge number of lock entries in SAP
- Checked the related parameters in SAP
- Gone through the system performance report
- Identified a job consuming all lock entries and causing outage
- Tuned the memory parameters and lock entry table value
- Analyzed the program in the job and found a search criteria, running longer and occupying all the lock entries allocated in the system.
- Distributed the search query in 4 steps which reduced the downtime to 15 mins
- Moved the job schedule so that these 15 mins of outage will not impact any global business user.
Key Benefits
- Solution was proposed at two levels, one is at system and server level and second is at development level.
- Memory parameter tuning helped to improve the overall performance of the system
Solution Highlights
- SAP FMS system outage got reduced from around 4 hours to 15 minutes
- No impact of outage on global business users
- Overall system performance improved by 30%
Case Study : Due Diligence
Due Dilegence engagement for a large Geman based Wholesale Industry in Germany and India.
Business Challenges
- Complete Transition and Application Management Support Recommendations and Improvement required for:
- Streamlining the Transition Process from External to Internal Organization.
- Study the system and processes and suggest an Approach for the Transition.
- Study the AMS system processes and procudures and suggest an Approach for Optimization for Scalability and Future Roadmap.
- Suggest a Support Model best suited for the Organization.
Our Due Diligence Approach
- Promitheia Tech enagaged an Onsite Due Diligence Engagement Workshop which involved engaging stakeholders in IT, Operations, Projects , Support structure.
- The Transafe* Approach( Promitheia Tech Transition Methodology ) involved a Methodical and Systematic Approach.
- Usage of pre-defined Questionnaires and Templates.
- Study of the AMS process through Understanding As-Is, Future Roamap and Skill Gap Analysis.
Outcomes and Recommendation
- Promitheia Tech Provided a customized Transition Approach Recommendation and Support Model specifically designed considering all the complexities.
Solution Highlights
- This Approach provided a Customized Transafe* Methodology.
- Work efficiency on processes increased by 50%
- Bulit Tracebaility and Transparency in the Real Estate process.
Case Study : Fiori/SAPUI5
SAP HANA Cloud Platform Integration with SAP Fiori
Business Challenges
- have designed and developed a range of highly effective, intuitive, user friendly and efficient web UI design and UX using latest SAP Fiori 2.0 and SAPUI5.
- Multiple systems with multiple operating points - an overhead to maintain and train
- No real time information about product availability.
- Building/Extending new product for business spread across geographies - major problem
Our Solution
- As a requirement, data from on premise system was exposed via a secure tunnel of SAP HANA Cloud Connector.
- This data was stored in a cloud HANA DB and integrated with third party API's.
- SAP Web IDE was used as a development environment along with GIT as a code repository.
- SAP Fiori 2.0 is used to create reports on top of this cloud DB. Final code was pushed to the Fiori Launchpad, where a role-based access was given to the end user.
Key Benefits
- Single point of entry to access data from multiple systems/locations.
- Increase in productivity by 20%
- Decrease in maintenance and knowledge transfer cost
- Mobile access and approvals
- Redundant systems identification and removal from infrastructure
Solution Highlights
- New and latest SAP UI strategy
- One UI with desktop and mobile access - responsive UI
- Role based access
- Easy third-party API integration
- Easy to use UI for end user
- One place to manage multiple legacy system